Good Practice Policy for Australis Reflexology Ltd
I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.
As an AoR member:
- I am bound by the AoR Code of Practice and Ethics.
- I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
- I will always be adequately insured for medical malpractice/professional indemnity requirements. The industry standard is in excess of £5 million cover.
- I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
- I am compliant with GDPR data protection, please see my separate Privacy policy. Your information will always remain confidential.
- As a professional and highly qualified reflexologist with MAR status (Full Member of AoR), I will provide you with the appropriate bespoke Reflexology treatment and support; and will aim to provide a safe and comfortable environment during treatments.
Acceptance of Terms & Conditions (T&Cs):
By engaging with any services provided by Australis Reflexology Limited, you agree to be bound by the following T&Cs.
1. Appointments
I have health requests of my clients as follows:
- If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
- In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
- Clients must disclose any relevant medical conditions, injuries or allergies prior to receiving treatment.
Clients must arrive on time for scheduled appointments as late arrivals may result in a shortened session to accommodate subsequent bookings.
Australis Reflexology Ltd reserves the right to refuse or discontinue services if a client’s health condition may be compromised or if there is any inappropriate behaviour.
2. Fees
My fees are as follows and they are payable in full at the time of treatment:
- Initial consultation & treatment (75 mins) £60
- Follow-up treatment (60 mins) £60
3. Cancellation Policy
- I have a 24-hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours’ notice. This will allow me the option to re-book the time slot with someone on my waiting list.
- Less than 24 hours’ notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.
4. Treatment packages
- I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance and are non-refundable.
- These treatments can be booked during my normal working hours with no restrictions. Where a booked appointment is missed, my cancellation policy above applies.
5. Vouchers
- I supply the option to buy vouchers for treatments. These may be given as gifts.
- These treatments can be booked during my normal working hours.
- Where an appointment is booked and missed, my cancellation policy above will apply, and a proportion of the treatment will be deducted from those remaining.
- These treatments are paid in advance and are fully flexible with 24 hours’ notice.
- These vouchers are non-refundable.
6. Intellectual Property
All intellectual property rights related to the services but not limited to logos, designs and content; belong to Australis Reflexology Ltd. Clients are prohibited from using, copying or distributing any such intellectual property without prior written consent.
7. Modification of T&Cs
Australis Reflexology Ltd reserves the right to modify these T&Cs at any time. Any changes will be communicated to clients.
8. Liability
Australis Reflexology Ltd shall not be liable for any loss, damage, injury or expense incurred by clients during or as a result of the services, except in case of proven negligence. Clients acknowledge that reflexology has inherent risks and Australis Reflexology Ltd shall not be held responsible for any adverse reactions or effects that may arise from the treatment.