Australis Reflexology Ltd is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you engage with our services. By using our services, you consent to the practices described in this policy.
The type of personal information we collect
In order to give you professional reflexology treatments, we will need to ask for and keep information about your health. We will only use this for informing reflexology treatments and any advice that the reflexologist gives as a result of your treatment. The information to be held is:
How we get the personal information and why we hold it
Most of the personal information we process is provided to us directly by you, for informing reflexology treatments and any advice we give as a result of your treatment.
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:
As we hold special category data (i.e. health related information), the additional condition under which we hold and use this information is: for your reflexologist to fulfil their role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
How we store your personal information - Protecting your Personal Data
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
Your reflexologist will contact you using the contact preferences you have given her.
We keep the following information for 7 years after your last treatment, we will then dispose your information by secure shredding and deleting any of your computer records:
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at: info@australisreflexology.co.uk or call us on 07469 290 105 if you wish to make a request.
Therapist's Rights
Please note:
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@australisreflexology.co.uk or 07469 290 105.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk